A Distributed Case-Based Reasoning Application for Engineering Sales Support
Proceedings of the Sixteenth International Joint Conference on Artificial Intelligence. Knowledge-based Applications. Pages 600-604.
Abstract
This paper describes the implementation of a distributed case-based reasoning application that supports engineering sales staff. The application operates on the world wide web and uses the XML standard as a communications protocol between client and server side Java applets. The paper describes the distributed architecture of the application, the two case retrieval techniques used, its implementation, trial, roll-out and subsequent improvements to its architecture and retrieval techniques using introspective reasoning to improve retrieval efficiency. The benefits it has provided to the company are detailed.
@inproceedings{ijcai1999p86,
title = {A Distributed Case-Based Reasoning Application for Engineering Sales Support},
author = {Watson, Ian D. and Gardingen, Dan},
booktitle = {Proceedings of the Sixteenth International Joint Conference on
Artificial Intelligence, {IJCAI-99}},
publisher = {International Joint Conferences on Artificial Intelligence},
editor = {Thomas Dean},
pages = {600--604},
year = {1999},
note = {Knowledge-based Applications},
url = {https://ijcai.org/proceedings/1999/86},
}
TY - CPAPER TI - A Distributed Case-Based Reasoning Application for Engineering Sales Support AU - Watson, Ian D. AU - Gardingen, Dan T2 - Proceedings of the Sixteenth International Joint Conference on Artificial Intelligence, IJCAI-99 PB - International Joint Conferences on Artificial Intelligence PY - 1999 SP - 600 EP - 604 UR - https://ijcai.org/proceedings/1999/86 ER -Copied
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