---
title: "A Distributed Case-Based Reasoning Application for Engineering Sales Support"
authors:
  - "Ian D. Watson"
  - "Dan Gardingen"
doi: ""
url: "https://ijcai.org/proceedings/1999/86"
pdf: "https://ijcai.org/proceedings/1999/0086.pdf"
venue: "Proceedings of the Sixteenth International Joint Conference on Artificial Intelligence"
year: 1999
pages: "600-604"
track: "Knowledge-based Applications"
keywords:
---

# A Distributed Case-Based Reasoning Application for Engineering Sales Support

Ian D. Watson, Dan Gardingen

*Proceedings of the Sixteenth International Joint Conference on Artificial Intelligence*, pages 600-604.

## Abstract

This paper describes the implementation of a distributed case-based reasoning application that supports engineering sales staff. The application operates on the world wide web and uses the XML standard as a communications protocol between client and server side Java applets. The paper describes the distributed architecture of the application, the two case retrieval techniques used, its implementation, trial, roll-out and subsequent improvements to its architecture and retrieval techniques using introspective reasoning to improve retrieval efficiency. The benefits it has provided to the company are detailed.