{"type":"ScholarlyArticle","title":"Gigs with Guarantees: Achieving Fair Wage for Food Delivery Workers","authors":[{"name":"Ashish Nair","slug":"ashish-nair","given":"Ashish","family":"Nair","affiliation":"Dept. of Computer Science and Engineering , Indian Institute of Technology Delhi , India."},{"name":"Rahul Yadav","slug":"rahul-yadav","given":"Rahul","family":"Yadav","affiliation":"Dept. of Computer Science and Engineering , Indian Institute of Technology Delhi , India."},{"name":"Anjali Gupta","slug":"anjali-gupta","given":"Anjali","family":"Gupta","affiliation":"Dept. of Computer Science and Engineering , Indian Institute of Technology Delhi , India."},{"name":"Abhijnan Chakraborty","slug":"abhijnan-chakraborty","given":"Abhijnan","family":"Chakraborty","affiliation":"Dept. of Computer Science and Engineering , Indian Institute of Technology Delhi , India."},{"name":"Sayan Ranu","slug":"sayan-ranu","given":"Sayan","family":"Ranu","affiliation":"Dept. of Computer Science and Engineering , Indian Institute of Technology Delhi , India."},{"name":"Amitabha Bagchi","slug":"amitabha-bagchi","given":"Amitabha","family":"Bagchi","affiliation":"Dept. of Computer Science and Engineering , Indian Institute of Technology Delhi , India."}],"abstract":"With the increasing popularity of food delivery platforms, it has become pertinent to look into the working conditions of the `gig' workers in these platforms, especially providing them fair wages, reasonable working hours, and transparency on work availability. However, any solution to these problems must not degrade customer experience and be cost-effective to ensure that platforms are willing to adopt them. We propose Work4Food, which provides income guarantees to delivery agents, while minimizing platform costs and ensuring customer satisfaction. Work4Food ensures that the income guarantees are met in such a way that it does not lead to increased working hours or degrade environmental impact. To incorporate these objectives, Work4Food balances supply and demand by controlling the number of agents in the system and providing dynamic payment guarantees to agents based on factors such as agent location, ratings, etc. We evaluate Work4Food on a real-world dataset from a leading food delivery platform and establish its advantages over the state of the art in terms of the multi-dimensional objectives at hand.","doi":"10.24963/ijcai.2022/711","url":"https://ijcai.org/proceedings/2022/711","pdf":"https://ijcai.org/proceedings/2022/0711.pdf","markdown":"https://ijcai.org/proceedings/2022/711.md","bibtex":"https://ijcai.org/proceedings/2022/bibtex/711","volume":{"slug":"2022","title":"Proceedings of the Thirty-First International Joint Conference on Artificial Intelligence","short_title":"IJCAI 2022","url":"https://ijcai.org/proceedings/2022/","year":2022,"location":"Vienna","dates":"23-29 July 2022","editors":"Luc De Raedt","isbn":"978-1-956792-00-3","publisher":"International Joint Conferences on Artificial Intelligence Organization","doi_prefix":"10.24963/ijcai.2022"},"section":"Research Papers","track":"AI for Good","number":711,"pages":{"first":5122,"last":5128},"keywords":["AI Ethics, Trust, Fairness: Ethical, Legal and Societal Issues","AI Ethics, Trust, Fairness: AI and Law, Governance, Regulation","AI Ethics, Trust, Fairness: Societal Impact of AI"],"videos":[{"label":"Video #1","url":"https://slideslive.com/38987146","length_sec":88,"provider":"slideslive"},{"label":"Video #2","url":"https://slideslive.com/38985289","length_sec":710,"provider":"slideslive"}],"references":[{"position":1,"raw":"[Fairwork, 2021] Fairwork. 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