{"type":"ScholarlyArticle","title":"Extracting Latent Beliefs and using Epistemic Reasoning to Tailor a Chatbot","authors":[{"name":"Amit Sangroya","slug":"amit-sangroya","given":"Amit","family":"Sangroya","affiliation":"TCS Innovation Labs , Tata Consultancy Services Limited , Gurgaon , India"},{"name":"C. Anantaram","slug":"c-anantaram","given":"C.","family":"Anantaram","affiliation":"TCS Innovation Labs , Tata Consultancy Services Limited , Gurgaon , India"},{"name":"Pratik Saini","slug":"pratik-saini","given":"Pratik","family":"Saini","affiliation":"TCS Innovation Labs , Tata Consultancy Services Limited , Gurgaon , India"},{"name":"Mrinal Rawat","slug":"mrinal-rawat","given":"Mrinal","family":"Rawat","affiliation":"TCS Innovation Labs , Tata Consultancy Services Limited , Gurgaon , India"}],"abstract":"During dialog with a customer for addressing his/her complaint the chatbot may pose questions or observations based on its underlying model. Sometimes\r\nthe questions or observations posed may not be relevant given the nature of complaint and the current set of beliefs that the customer holds. In this paper we present a framework to build conversation system that addresses customer complaints in a meaningful manner using domain understanding, opinion analysis and epistemic reasoning. Extraction of latent beliefs assists in performing epistemic reasoning to maintain a meaningful conversation with the customer.","doi":"10.24963/ijcai.2018/860","url":"https://ijcai.org/proceedings/2018/860","pdf":"https://ijcai.org/proceedings/2018/0860.pdf","markdown":"https://ijcai.org/proceedings/2018/860.md","bibtex":"https://ijcai.org/proceedings/2018/bibtex/860","volume":{"slug":"2018","title":"Proceedings of the Twenty-Seventh International Joint Conference on Artificial Intelligence","short_title":"IJCAI 2018","url":"https://ijcai.org/proceedings/2018/","year":2018,"location":"Stockholm","dates":"13-19 July 2018","editors":"Jérôme Lang","isbn":"978-0-9992411-2-7","publisher":"International Joint Conferences on Artificial Intelligence Organization","doi_prefix":"10.24963/ijcai.2018"},"section":"Demos","track":"Demos","number":860,"pages":{"first":5853,"last":5855},"keywords":["Natural Language Processing: Natural Language Processing","Natural Language Processing: Dialogue","Natural Language Processing: Natural Language Semantics","Knowledge Representation, Reasoning, and Logic: Reasoning about Knowlege and Belief"],"videos":[],"references":[{"position":1,"raw":"[Cunningham et al., 2011] Hamish Cunningham, Diana Maynard, Kalina Bontcheva, Valentin Tablan, Niraj Aswani, Ian Roberts, Genevieve Gorrell, Adam Funk, Angus Roberts, Danica Damljanovic, Thomas Heitz, Mark A. 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