@inproceedings{ijcai2007p269,
  title     = {A Predictive Approach to Help-Desk Response Generation},
  author    = {Marom, Yuval and Zukerman, Ingrid},
  booktitle = {Proceedings of the Twentieth International Joint Conference on
               Artificial Intelligence, {IJCAI-07}},
  publisher = {International Joint Conferences on Artificial Intelligence},
  editor    = {Ramon López de Mántaras},
  pages     = {1665--1669},
  year      = {2007},
  url       = {https://ijcai.org/proceedings/2007/269},
}