@inproceedings{ijcai2007p268,
  title     = {Automatically Selecting Answer Templates to Respond to Customer Emails},
  author    = {Malik, Rahul and Subramaniam, L. Venkata and Kaushik, Saroj},
  booktitle = {Proceedings of the Twentieth International Joint Conference on
               Artificial Intelligence, {IJCAI-07}},
  publisher = {International Joint Conferences on Artificial Intelligence},
  editor    = {Ramon López de Mántaras},
  pages     = {1659--1663},
  year      = {2007},
  url       = {https://ijcai.org/proceedings/2007/268},
}