---
title: "Providing Help and Advice in Task Oriented Systems"
authors:
  - "Timothy W. Finin"
doi: ""
url: "https://ijcai.org/proceedings/1983/41"
pdf: "https://ijcai.org/proceedings/1983/0041.pdf"
venue: "Proceedings of the Eighth International Joint Conference on Artificial Intelligence"
year: 1983
pages: "176-177"
track: "Expert Systems"
keywords:
---

# Providing Help and Advice in Task Oriented Systems

Timothy W. Finin

*Proceedings of the Eighth International Joint Conference on Artificial Intelligence*, pages 176-177.

## Abstract

This pap( ·r d esc rib es c urr e nt w o rk at th e U niv ersity o f Pr· nn sy l v:-t ni a ce nt e r ed a r oun d p r ov idin g ! nt cll i g~ nt h r lp :1: 1d advire to user s of iHt .e r :.c ti ve task oriented ;yste m s . Thi s wor< foc u ses on tt r ce ge ner a! t hem es: (I) H e lp syst e ms s hould be ac tiv e r:<thd t!1a n passiv e; ( 2) he lp syste m s s h ou ld conta in exp lic it mo d c!s of t:1e u se r , the to ' k a nd the s ystem util ity being U'C d :md (3 ) the he lp syste m s ho ul d e n gage in an int e ra c tiv e di a log ue with the user in o rd e r to id enti fy th e info rma tio n he r:·:-t ll y n ee d s . An expr rim f' n ta l hclJ• sysL em , W!Z .- \RD , ha s bee n impl eme nt e d fo r the VA.:Y..jVMS opr ra lin g sy s t e m to exp lo re so me o f t h ese iss u es.